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MEND GUIDE
Helpful preparation steps for safe device handling, smooth service support, and secure care for your phone, tablet, laptop, watch, or game console.
Note the main concern before visiting us, such as screen service, battery change, charging port support, sound issue, camera issue, or software assistance. This helps our technicians understand your needs quickly.
Use a padded cover or secure box if your device is being sent to us. This helps protect the device from movement during transport and prevents additional damage while in transit.
Back up your photos, contacts, and important files before service. For privacy, remove account locks where possible before handing over your device. This ensures your data remains secure during the repair process.
Keep your quote, booking, or contact details with the device. If sending by courier, use tracked delivery for clear updates and peace of mind throughout the shipping process.
If charging is unstable, avoid damaged cables and do not force the port. Our team can check whether the concern is cable, port, battery, or software related to provide the right solution.
If your device has liquid exposure, power it off immediately and avoid charging. Bring it to our technicians quickly for safe inspection and guidance to prevent further damage.
Never share passcodes or credentials.
Our technicians will not ask for personal account passwords or financial credentials. We only request access when it is needed for basic device function checks.